Frequently Asked Questions
1. How long does shipping take?
Orders are typically processed within 1–3 business days after payment confirmation.
Estimated delivery times are:
- Small & Medium Furniture: 6–8 business days
- Large Furniture: 7–11 business days
Delivery times are estimates and may vary due to carrier schedules, weather conditions, or delivery location.
2. Do you ship across the USA?Yes. MI Backyard Cottage & Cabin currently ships to addresses within the United States.
At this time, we do not ship internationally, and we are unable to deliver to P.O. Boxes or APO/FPO addresses for large furniture items.
3. How can I track my order?Once your order has been shipped, you will receive a shipping confirmation email with your tracking information, when available.
You can also use our Track Your Order page to check the latest status of your shipment.
4. What payment methods do you accept?We currently accept secure online payments using:
- Visa
- Mastercard
All payments are processed securely through encrypted payment systems, and payment must be completed before an order is processed.
5. Can I cancel or change my order?If you need to cancel or modify your order, please contact our customer support team as soon as possible.
Orders that have already been processed or shipped may no longer be eligible for cancellation or modification.
6. What is your return policy?We offer a 30-day return policy on eligible items.
To qualify for a return, items must:
- Be unused and unassembled.
- Be in their original condition.
- Be returned in the original packaging.
- Include proof of purchase.
Customized items, clearance items, and products damaged through misuse are not eligible for return.
7. Who pays for return shipping?Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect product was delivered.
For large furniture items, return freight charges may be higher due to product size and weight.
8. When will I receive my refund?After your returned item has been received and inspected, you will be notified of the approval or rejection of your refund.
Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.
9. What should I do if my order arrives damaged?If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Include photos of the product and packaging so our support team can review the issue and assist you with the next steps.
10. Is my payment information safe and secure?
Yes.
We use secure payment processing and industry-standard security measures during checkout to help protect your personal and payment information.
MI Backyard Cottage & Cabin does not store or have access to your full payment card details.
11. How can I contact customer service?You can reach us at:
MI Backyard Cottage & Cabin
Website: https://www.mibackyardcc.com
Address: 8160 W Grand River Ave Suite #2, Brighton, MI 48114, United States
Email us: support@mibackyardcc.com
Call us at +1 (810) 229-5557
Customer service: Monday to Friday between 9:00 am to 5:00 pm.
Response time: Our customer service team answers all inquiries within 24 hours.
12. Is MI Backyard Cottage & Cabin a trusted store?
Yes. We are a legitimate U.S.-based business with a physical location, transparent policies, and a secure online shopping platform.
Our goal is to offer reliable service, clear communication, and quality furniture and home essentials designed for comfort, durability, and everyday living.
MI Backyard Cottage & Cabin
We appreciate your trust and are committed to providing quality products and dependable customer service.
Simple Answers. Clear Policies. Reliable Support.